service design for organisational change - SERP Analysis

http://www.ijdesign.org/index.php/IJDesign/article/view/4129/963

https://koos.agency/blog/service-design-change-management/

https://www.service-design-network.org/community-knowledge/a-flywheel-model-of-change-management-inspiring-traditional-change-management-through-service-design

https://researchonline.rca.ac.uk/5090/1/Service%20design%20in%20organisational%20change.pdf

https://www.reddit.com/r/servicedesign/comments/15ewarb/continuous_improvement_ci_v_service_design/

https://dl.designresearchsociety.org/drs-conference-papers/drs2022/researchpapers/119/

https://medium.com/%40angelaforviz/why-service-design-for-organisational-change-396e067fc6df

https://www.service-design-network.org/touchpoint/vol-11-no-3-service-design-and-change-management

https://www.emerald.com/insight/content/doi/10.1108/jstp-08-2021-0174/full/html

https://liveworkstudio.com/insight/can-service-design-deliver-organisational-change/

https://uxdesign.cc/service-design-the-new-change-management-2d2c0b028b80

https://www.reddit.com/r/ITIL/comments/1im3c83/service_design_transition/

https://www.facilistation.com/p/change-management-versus-service

https://www.researchgate.net/publication/262152133_Service_Design_and_Organisational_Change_Bridging_the_gap_between_rigour_and_relevance

https://qentelli.com/thought-leadership/insights/service-design-an-underrated-factor-in-digital-transformation

https://www.researchgate.net/publication/361176258_Service_Design_in_Organisational_Change

https://medium.com/%40davevandemaele/change-management-is-now-service-design-3374e3b21b44

https://www.diva-portal.org/smash/record.jsf?pid=diva2:1627484

https://designsingapore.org/stories/driving-organisational-change-through-service-design/

https://www.thoughtworks.com/insights/articles/the-power-of-service-design-in-digital-transformation

https://www.youtube.com/watch?v=NXCPQNam67I

https://www.designsociety.org/publication/39278/Achieving%2BReadiness%2Bfor%2BChange%2Bfor%2BSuccessful%2BImplementation%2Bof%2BService%2BDesign%2BProjects%3A%2BLearning%2Bfrom%2BChange%2BManagement

https://www.servicedesign.college/item/course-transformation-design-for-organisational-change

https://liveworkstudio.com/insight/service-transformation-service-design-on-steroids/

https://www.thinkdesignmanage.com/post/service-design-and-change-management

https://www.interaction-design.org/literature/article/the-principles-of-service-design-thinking-building-better-services?srsltid=AfmBOorZ_G4qAOrmMVTUqLVUPROSfkABlr87Pvfa2uRasYcm526dFKeu

https://vbn.aau.dk/files/614533449/ServDes_2023_paper_219_The_transformative_role_of_service_design_a_case_study_of_a_public_library_AJUSTADO.pdf

https://boagworld.com/audio/service-design/

https://www.sciencedirect.com/science/article/pii/S014829632100518X

https://www.ideou.com/products/human-centered-service-design?srsltid=AfmBOorvYh3oqzfRvZp5VOGyq-kx8dgAilPtgv46AYJ1r5f33rd0hEE1

https://www.linkedin.com/pulse/design-based-change-management-nicol%C3%A1s-patricio-testa

https://researchonline.rca.ac.uk/5090/

https://journals.sagepub.com/doi/abs/10.1177/1094670517738371

https://www.academia.edu/48085841/Service_design_and_organisational_change_bridging_the_gap_between_rigour_and_relevance

https://www.thisisservicedesigndoing.com/

https://core.ac.uk/download/pdf/55253543.pdf

https://www.interaction-design.org/literature/topics/service-design?srsltid=AfmBOopnPfEJcoZdyWAnaAdajgW3d0qp_YKhvk7HeWLAzn8SOb82DYjO

https://www.linkedin.com/pulse/service-design-organisational-cultural-change-framework-shreya-dhawan

https://good.services/

https://www.ijdesign.org/index.php/IJDesign/article/view/4129

https://www.youtube.com/watch?v=_UDwQqe9LbU

https://www.nngroup.com/articles/service-design-101/

https://www.youtube.com/watch?v=TU69srrlGwM

https://www.open-knowledge.it/en/service-design-and-change-management/

https://www.youtube.com/watch?v=ti_H59LUc24

https://www.servicedesign.college/item/workshop-using-design-to-drive-organisational-change

https://app.uxcel.com/courses/service-design/implementation-of-changes-in-service-design-544

https://rosenfeldmedia.com/books/service-design/?srsltid=AfmBOoqNPC9bcehDwNPhtOfHdCdXLA3c9KpdHYv4O9ruGZfS-oIgy8Rs

https://www.quora.com/Is-there-Service-Design-without-Design-Thinking-approach

http://andrewmooredesign.com/service-design

http://shreyadhawan.com/organisationalchange

https://en.wikipedia.org/wiki/Service_design

https://www.youtube.com/watch?v=D5WNSWdocS4

https://re.public.polimi.it/handle/11311/968585

https://thisisharmonic.com/service-design-career/

https://www.iseoblue.com/post/service-design

https://www.quora.com/What-organizational-design-changes-if-any-do-you-see-are-needed-to-take-advantage-of-technological-changes

https://lsaglobal.com/how-to-design-organizational-change-that-works/

https://oecd-opsi.org/guide/service-design/

https://makeitclear.com/wp-content/uploads/2021/11/principles-and-benefits-of-service-design-for-your-organisation.pdf

https://pure.itu.dk/en/publications/service-design-as-a-way-of-supporting-a-strategic-transition-in-a

https://blog.prototypr.io/brand-vs-service-design-aed06d4e20cd

https://www.whitespace.ch/insights/enterprise-service-design/

https://www.servicedesignshow.com/circle/members/eugenia-jongewaard-de-boer/

https://www.mdpi.com/2071-1050/13/1/4

https://www.polidesign.net/en/formazione/business-design/corso--service-design-for-systemic-change/

https://sparck.io/journal/service-design-the-golden-thread-connecting-human-need-and-innovation

https://www.themoment.is/service-design-is-not-enough/

https://www.ntnu.edu/documents/139799/1270604448/TPD4505.siri.lonvik.pdf

https://www.sdn-academy.org/course-service-design-management-2025

https://designmavericks.substack.com/p/service-design-whats-next

https://engineservicedesign.com/resources/what-is-service-design-and-why

https://www.tandfonline.com/doi/full/10.1080/15710882.2019.1581817

https://www.ida.liu.se/~steho87/publications/DRJspecissueServiceDesign2010/ServiceDesignLeadership_Gloppen_DRJ1_2010.pdf

https://qut.pressbooks.pub/changeandinnovation/chapter/service-blueprinting-a-change-diagnostic-innovation-and-service-design-approach/

https://uxscotland.net/programme/joining-service-design-and-content-strategy-drive-organisational-change

https://www.politesi.polimi.it/handle/10589/152025

https://www.cambridge.org/core/journals/proceedings-of-the-design-society/article/service-design-in-action-transformation-consideration-and-system-thinking/9C23DABDC8071F9EE35B52ADC4E1B495

https://ideas.repec.org/h/spr/sprchp/978-3-030-91828-6_24.html

https://skylight.digital/careers/career-pathways/service-designer/

https://good.services/school/stakeholder-leadership-july-s9ef9-exrxd-b96x4-nb2al-mydrb-k8fr5-ka59p-5zlwm-kmnza-ystmc

https://manyone.com/services/transformation/

https://simonpenny.wordpress.com/2022/10/11/what-is-good-service-design/

https://www.designgroupitalia.com/minifesto-how-a-service-design-approach-can-amplify-and-sustain-change/

https://blogs.cardiff.ac.uk/sarahlethbridgelean/designs-on-service-design/

https://www.onething.design/post/service-design-101

https://centerod.com/2012/02/what-is-organizational-design/

https://govinsider.asia/intl-en/article/amanda-bernardo-director-change-management-and-service-design-enterprise-transformation-government-of-canada

https://www.epicpeople.org/a-seat-at-the-table-of-social-change-through-service-design/

https://www.wipro.com/blogs/carol-tyler-fitzgerald/design-thinking-and-organizational-change-management-a-partnership/

https://www.smaply.com/blog/service-design-process

https://exceptionuk.com/exception/2022/march/how-service-design-supports-digital-transformation-and-internal-change/

https://repository.lboro.ac.uk/articles/thesis/Investigating_opportunities_for_Service_Design_in_Education_for_Sustainable_Development/9355160

https://internationalservicedesigninstitute.com/what-is-service-design-really-from-theory-to-reality/

https://www.axelos.com/resource-hub/practice/service-design-itil-4-practice-guide

https://servicecatalogue.usask.ca/hr/organizational-design-and-change-management.php

https://www.ideou.com/blogs/inspiration/how-to-create-change-in-your-organization?srsltid=AfmBOooD7HF0j4ZGySHppdQYIijE5cS-JMBzkGO94I7-Bl53yERQ0fog

https://i2insights.org/2017/03/23/overcoming-change-resistance/

https://raw.studio/blog/service-design-benefit-business/