amazon prime perceived service quality - SERP Analysis

https://www.amazon.com/Impact-Perceived-Service-Quality/dp/3330078154

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https://www.reddit.com/r/amazonprime/comments/1l76rua/when_did_amazon_customer_service_become_so/

https://www.researchgate.net/publication/363766170_Customer_Perception_towards_Networked_Streaming_Service_Providers_with_Reference_to_Amazon_Prime_and_Netflix

https://www.amazon.com/Customer-Perceived-Service-Quality-Insurance/dp/3659923427

https://www.timefordesigns.com/blog/2023/11/10/amazons-prime-success-how-a-subscription-model-became-a-retail-revolution/

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https://www.reddit.com/r/amazonprime/comments/1eve1vb/when_did_amazon_start_going_downhill/

https://www.researchgate.net/publication/352892837_Exploring_the_role_of_the_Amazon_effect_on_customer_expectations_An_analysis_of_user-generated_content_in_consumer_electronics_retailing

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https://www.ijert.org/user-perception-of-service-quality-privacy-and-satisfaction-for-online-video-streaming-platforms-in-india

https://www.qualtrics.com/blog/amazon-customer-experience-leader/

https://community.spiceworks.com/t/noticeable-decline-in-the-quality-of-amazon-prime-services/668730

https://www.wsj.com/articles/amazons-customer-satisfaction-slips-with-shoppers-11668986981?gaa_at=eafs&gaa_n=ASWzDAi1ol3pYC1fgaFyx8igX7lfhQ7VioFdS9FbwdUwYk5Bcj5C9IYN2ov5&gaa_ts=6861916c&gaa_sig=V5Kz89itZBeGFIxnR66emlv_hXmvyXYjJr2YJBs-ZVqMV8bBLoN0-20SOqBNip6mFbsBPRR_zCfibb_1bVzwwQ%3D%3D

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https://www.quora.com/Why-is-Amazon-losing-their-service-quality

https://www.amazon.com/Perceived-Service-Indonesia-University-Settings/dp/3838326717

https://iesrj.com/archive-special?detail=190

https://www.quora.com/What-are-some-of-the-worst-customer-service-issues-faced-by-you-with-Amazon

https://thearf-org-unified-admin.s3.amazonaws.com/MSI/2020/06/MSI_WP_00-115.pdf

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https://www.sciencedirect.com/science/article/abs/pii/S0022435916300392

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https://www.coursesidekick.com/marketing/2124659

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https://www.mdpi.com/2076-3417/14/13/5763

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https://www.industryleadersmagazine.com/amazons-customer-satisfaction-nosedives-as-does-growth-prospects/

https://www.academia.edu/79279604/MILLENNIAL_SATISFACTION_ON_AMAZON_PRIME_VIDEO_PLATFORM_WITH_SPECIAL_REFERENCE_TO_THRISSUR_DISTRICT

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https://www.projectguru.in/consumers-amazons-services/

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https://slate.com/technology/2024/01/quit-amazon-prime-how-to-free-shipping.html

https://digitalcommons.unl.edu/cgi/viewcontent.cgi?article=1017&context=textilesdiss

https://www.amazon.com/Perception-Quality-Mapping-Consumer-Perceptions/dp/1447170407

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https://www.hollywoodreporter.com/business/business-news/apos-amazon-streaming-india-prime-video-and-mx-player-1236300136/

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https://www.scribd.com/document/513308780/1624357587045-A-study-on-customer-satisfaction-towards-amazon

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https://www.linkedin.com/pulse/transforming-customer-service-case-study-amazon-prathamesh-shinde

https://skeepers.io/en/blog/customer-centric-lessons-amazon/

https://www.sdnbvc.edu.in/wp-content/uploads/2023/07/paperid04.pdf

https://www.cabletv.com/blog/2023s-best-on-demand-streaming-services

https://www.forbes.com/sites/petercohan/2024/03/21/down-by-26-million-users-amazon-could-keep-losing-customers-to-temu/

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http://download.garuda.kemdikbud.go.id/article.php?article=3008611&val=27192&title=Customer%20Experiences%20Expectations%20and%20Satisfaction%20Level%20Towards%20Services%20Provided%20by%20Amazon

https://www.amazon.com/Perception-Service-Quality-Higher-Education/dp/3659574244

https://koreascience.kr/article/JAKO202112362357491.pdf

https://www.mdpi.com/2071-1050/14/10/5940

https://businessmodelanalyst.com/amazon-target-market/?srsltid=AfmBOoqzSLNSUvpYc9Q4wGFe1RqIfeIkfTMEEQfjcJnd5lz2_-e6vhet

https://www.cliffsnotes.com/study-notes/21295876

https://www.statista.com/statistics/1550907/us-amazon-prime-day-consumers-perception/

https://onlinelibrary.wiley.com/doi/abs/10.1002/cb.1960

https://www.researchpublish.com/upload/book/Service%20Quality%20Dimensions-7137.pdf

https://www.yalelawjournal.org/note/amazons-antitrust-paradox

https://www.amazon.com/AIRLINE-INDUSTRY-RELATIONSHIP-PERCEIVED-SATISFACTION/dp/3844382755

https://www.forbesindia.com/article/take-one-big-story-of-the-day/whatsapp-and-amazon-prime-video-aim-to-encash-user-attention/96268/1

https://s3.amazonaws.com/media.mediapost.com/uploads/2021_Consumer_Behavior_Report.pdf

https://www.zdnet.com/home-and-office/home-entertainment/the-top-6-tvs-zdnet-readers-are-buying-no-1-has-the-best-picture-quality-weve-ever-seen/

https://www.studocu.com/fr-ca/document/high-commercial-studies-of-montreal/marketing/service-gap-model-netflix-and-amazon/37523649

https://www.cliffsnotes.com/cliffs-questions/3822837

https://www.primevideo.com/help?nodeId=202095490&view-type=content-only

https://www.datacenterdynamics.com/en/analysis/on-the-cusp-of-the-kuiper-campaign/

https://en.wikipedia.org/wiki/Enshittification

https://www.artisanfurniture.net/news/amazon-primes-influence-changing-consumer-expectations-and-retail-trends/

https://www.amazon.com/Assessing-Service-Quality-Customer-Satisfaction/dp/3330650788

https://mits.ac.in/mits_new/public/uploads/jntua/3.%20CUSTOMER%20SATISFACTION%20OF%20AMAZON%20PRIME%20VIDEO%20M._-min.pdf

https://x.com/gregisenberg/status/1938966592710193364

https://www.reuters.com/business/media-telecom/amazon-prime-video-have-wonder-projects-faith-focused-channel-us-this-fall-2025-06-24/

https://www.newyorker.com/culture/the-weekend-essay/what-i-learned-from-my-mother-and-the-us-postal-service

https://www.amazon.de/-/en/How-Create-Customer-Loyalty-Satisfaction/dp/B09X529F2B

https://subscriber.politicopro.com/article/2025/06/just-irresponsible-carb-chair-hits-back-against-bill-to-weaken-low-carbon-fuel-standard-00430376

https://www.amazon.com/Engineering-Student-Perceptions-Service-Education/dp/6139823293