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1
IT Support Levels Clearly Explained: L1, L2, L3 & More
https://www.bmc.com/blogs/support-levels-level-1-level-2-level-3/
2
What Is Level 1, Level 2, And Level 3 IT Support? - NetEffect
https://www.neteffect.com/level-1-2-3-support/
3
What Is Level 1 IT Support? (With Career Information) - Indeed
https://au.indeed.com/career-advice/finding-a-job/what-is-level-1-it-support
4
What do the levels of IT support do? Lv1, lv2, etc - Reddit
https://www.reddit.com/r/sysadmin/comments/1f7a8xy/what_do_the_levels_of_it_support_do_lv1_lv2_etc/
5
What is level 1, 2 & 3 IT support and what support do you need?
https://www.themissinglink.com.au/news/level-1-service-desk-overview
6
what is Level 1, Level2 & Level 3 Support?
https://community.spiceworks.com/t/what-is-level-1-level2-level-3-support/268174
7
IT Help Desk Levels: What Do They Mean? - Helixstorm
https://www.helixstorm.com/blog/it-help-desk-levels-what-do-they-mean/
8
Can you explain the meaning of Level 1, 2, and 3 in IT support?
https://www.quora.com/Can-you-explain-the-meaning-of-Level-1-2-and-3-in-IT-support
9
Understanding the Levels of IT Support - Level 10
https://www.level10.com/blog/understanding-levels-of-it-support
10
IT support level 1, 2, 3: definition and better undersanding
https://www.fed-group.ca/en/fed-it/tips/it-support-level