technology decisions australia customer experience - SERP Analysis

https://www.technologydecisions.com.au/content/cloud-and-virtualisation/news/what-customer-experience-do-australian-consumers-want--966591180

https://www.technologydecisions.com.au/

https://kpmg.com/au/en/home/insights/2024/11/customer-experience-excellence-report.html

https://www.experian.com.au/insights-au/decisioning/how-ai-is-turbocharging-customer-experience/

https://ecommercenews.com.au/story/australian-shoppers-demand-digital-deals-personalisation-ai

https://au.linkedin.com/showcase/technology-decisions/

https://kms-solutions.asia/blogs/leveraging-ai-to-enhance-customer-experience-in-australian-digital-banks

https://ecommercenews.com.au/story/nearly-half-find-ai-helpful-for-customer-service-study

https://itbrief.com.au/story/utilising-ai-voice-technology-to-exceed-australian-customer-demands

https://www.docusign.com/en-au/blog/how-ai-is-changing-the-customer-experience-landscape

https://www.businesswire.com/news/home/20241009454387/en/Australian-Firms-Inject-AI-Automation-into-Contact-Centers

https://www.pwc.com.au/digitalpulse/report-cis-future-customer-experience.html

https://squareholes.com/blog/2024/03/28/customer-experience-trends-to-focus-on-in-2024/

https://www.capterra.com.au/blog/7186/implementing-ai-in-customer-service

https://www.commbank.com.au/business/brighter-perspectives/ai-customer-experience.html

https://decisioninc.com/decision-inc-australia-automates-customer-feedback-review-process-and-leverages-ai-to-streamline-sentiment-analysis-for-evt/

https://www.forrester.com/research/customer-experience/

https://securitybrief.com.au/story/customer-science-upgrades-cx-integrator-with-ai-automation

https://newsroom.cisco.com/c/dam/r/newsroom/pdfs/Cisco-CX-Agentic-AI-Research.pdf

https://www.thoughtworks.com/en-au/about-us/events/webinars/ai-redefining-cx-products-west

https://www.grassrootsit.com.au/blog/leveraging-technology-to-improve-the-customer-experience/

https://www.ey.com/en_au/innovation-realized/why-you-should-rethink-ai-powered-customer-experience-as-human-e

https://www.telstra.com.hk/content/dam/shared-component-assets/tecom/articles/disruptive-decision-making/Digital-Telstra-Disruptive-Decision-Making-White-Paper.pdf

https://www.gartner.com.au/en/customer-service-support/insights/service-tech-strategy

https://www.facebook.com/TechnologyDecisions/

https://cloud.google.com/transform/101-real-world-generative-ai-use-cases-from-industry-leaders

https://ortto.com/learn/martech-stack-customer-experience-technology-decisions/

https://itbrief.com.au/story/how-strategic-customer-experience-technology-implementation-drives-digital-transformation-success

https://www.thoughtworks.com/en-au/perspectives/edition22-CX-ROI

https://www.deliverect.com/en-au/blog/trending/business-technology-customer-experience-4-trends-2025

https://econsultancy.com/what-challenges-are-australia-s-marketers-facing-with-technology-and-customer-experience/

https://www.deliverect.com/en-au/blog/omni-channel-restaurant/how-technology-and-trends-are-changing-customer-experience

https://kpmg.com/au/en/home/media/press-releases/2024/10/pace-of-change-leading-to-rushed-technology-decisions.html

https://www.pwc.com/us/en/services/consulting/library/consumer-intelligence-series/future-of-customer-experience.html

https://www.forrester.com/research/technology/

https://www.zendesk.com/

https://blogs.microsoft.com/blog/2025/04/22/https-blogs-microsoft-com-blog-2024-11-12-how-real-world-businesses-are-transforming-with-ai/

https://www.cognizant.com/us/en

https://www.gartner.com/en/customer-service-support

https://www.accenture.com/us-en/about/accenture-song-index

https://www.salesforce.com/resources/research-reports/state-of-the-connected-customer/

https://www.sciencedirect.com/science/article/pii/S0148296325001328

https://www.qualtrics.com/experience-management/customer/improve-customer-experience/

https://www.genesys.com/en-sg/blog/post/prepare-for-tomorrow-contact-centre-technology-decisions-to-make-today

https://www.conduent.com/customer-experience-management/

https://ovic.vic.gov.au/privacy/resources-for-organisations/artificial-intelligence-and-privacy-issues-and-challenges/

https://www.ie.edu/business-school/programs/masters/master-in-customer-experience-innovation/

https://www.netapp.com/customers/

https://dxc.com/au/en/insights/perspectives/dxc-leading-edge/boosting-data-metabolism-to-improve-decision-making

https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/superagency-in-the-workplace-empowering-people-to-unlock-ais-full-potential-at-work

https://www.cognizant.com/au/en

https://www.webex.com/

https://www.csgi.com/

https://www.workday.com/

https://www.salesforce.com/service/ai/customer-service-ai/

https://customerscience.com.au/news/

https://www.customercontactweekdigital.com/events-customercontactweek-au/blog/emerging-trends-in-customer-contact-for-2024-a-guide-for-australia-and-new-zealand

https://business.adobe.com/resources/digital-trends-report.html

https://www.destinationcrm.com/Articles/Editorial/Magazine-Features/The-Top-Customer-Service-Trends-and-Technologies-for-2024-In-Customer-Service-AI-Is-Everywhere-164814.aspx

https://acropolium.com/blog/ai-use-cases-in-major-industries-elevate-your-business-with-disruptive-technology/

https://hbr.org/topic/subject/customer-experience

https://sierra.ai/

https://www.superoffice.com/blog/customer-experience-statistics/

https://www.alteryx.com/

https://www.intelligentcio.com/apac/2025/04/14/evt-to-roll-out-customer-experience-boosting-ai-sentiment-analysis-solution-from-decision-inc-australia/

https://www.lseg.com/en/data-analytics

https://www.genroe.com/customer-experience-consulting

https://www.govtechreview.com.au/magazine

https://www.liveperson.com/

https://useinsider.com/

https://www.informatica.com/

https://www.bain.com/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/customer-episode-design/

https://www.afr.com/technology/ai-transforms-customer-journeys-with-personalised-experiences-20250523-p5m1ox

https://telconews.com.au/story/australian-report-shows-shift-to-ai-in-customer-service

https://www.cisco.com/c/m/en_us/customer-experience/customer-stories.html

https://www.forbes.com/councils/forbestechcouncil/2025/02/25/customer-centric-tech-tools-to-help-deliver-an-outstanding-cx/

https://www.linkedin.com/pulse/customer-experience-case-digital-transformation-shilpi-sharma-akc5c

https://www.qualtrics.com/experience-management/customer/ai-in-customer-service/

https://www.researchgate.net/publication/373862028_Retail_technologies_that_enhance_the_customer_experience_a_practitioner-centred_approach

https://www.capgemini.com/us-en/news/press-releases/capgemini-to-transform-customer-experience-for-gn-hearing-worldwide/

https://sbaas.com.au/ai-adoption-australian-small-businesses/

https://www.convai.com.au/blog/contact-centre-technology-trends

https://www.zendesk.com/in/blog/customer-service-statistics/

https://www.klaviyo.com/

https://www.youtube.com/watch?v=3H8wIi9JPf4

https://www.wamda.com/2025/06/ai-digitisation-hold-key-mena-food-security-challenge

https://www.wolterskluwer.com/en/expert-insights/5-technology-decisions-that-demand-nurse-involvement

https://www.rtinsights.com/ai-agents-in-industrial-operations-build-or-buy/

https://smartdev.com/personalizing-customer-experience-through-ai-how-virtual-assistants-create-tailored-interaction/

https://www.customerexperience.com.au/post/ai-in-customer-experience

https://www.experian.com.au/insights-au/decisioning/faster-credit-decisions-with-real-time-technology/

https://business.canon.com.au/insights/customer-experience-challenges-during-a-digital-business-transformation

https://hexaware.com/services/business-process-services/customer-experience-services/

https://www.commbank.com.au/business/brighter-perspectives/the-digital-experience-your-customers-expect.html

https://cloud.google.com/solutions/customer-engagement-ai

http://ia.acs.org.au/article/2025/what-ai-means-for-telstra-and-optus-workers--customers.html

https://www.deloitte.com/au/en/services/consulting/services/customer-marketing.html

https://www.digital.gov.au/policy/digital-experience

https://www.ey.com/en_au/insights/geostrategy/article-basic-simplified