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1
Automations and Triggers - Freshservice
https://support.freshservice.com/support/solutions/folders/50000000039
2
Email Notifications - Freshservice
https://support.freshservice.com/support/solutions/folders/50000000048
3
agent name no showing in replies via personal email
https://community.freshworks.com/archives-freshdesk-11421/agent-name-no-showing-in-replies-via-personal-email-11119
4
Workflow using Custom Objects get email address of User in a ...
https://community.freshworks.com/ticket-workflow-management-11379/workflow-using-custom-objects-get-email-address-of-user-in-a-department-with-a-specific-job-title-37153
5
Configuring Email notifications - Freshdesk Support
https://support.freshdesk.com/support/solutions/articles/220676-configuring-email-notifications
6
Create an Email Trigger - Support : Freshworks
https://crmsupport.freshworks.com/support/solutions/articles/50000008726-create-an-email-trigger
7
Configure Freshservice Provisioning for automatic user provisioning ...
https://learn.microsoft.com/en-us/entra/identity/saas-apps/freshservice-provisioning-tutorial
8
Configure Advanced Email Settings in Freshdesk
https://support.freshdesk.com/support/solutions/articles/50000009270-configuring-advanced-email-settings
9
Freshdesk API get NAME or EMAIL of assignee
https://community.freshworks.com/api-and-webhooks-11406/freshdesk-api-get-name-or-email-of-assignee-33336
10
How to get a user's Requester/User ID to use in Copilot Studio
https://community.freshworks.dev/t/how-to-get-a-users-requester-user-id-to-use-in-copilot-studio/14146