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1
Interaction Record Created by the Guest Account - ServiceNow
https://www.servicenow.com/community/itsm-forum/interaction-record-created-by-the-guest-account/m-p/2371529
2
Interaction records not getting created when using Virtual Agent with ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0866991
3
Interaction records in Workspace - ServiceNow
https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/administer/workspace/concept/interaction-message-agent-workspace.html
4
Interaction from live agent does not set the Contact field on Interaction
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1157380
5
Interaction records from inbound email - servicenow - Reddit
https://www.reddit.com/r/servicenow/comments/m8jlbu/interaction_records_from_inbound_email/
6
Interaction not associated with Case when using UI Action 'Create ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584813
7
Copy work notes from Interaction to associated record (Incident)
https://www.reddit.com/r/servicenow/comments/m8kzw8/copy_work_notes_from_interaction_to_associated/
8
How to Create an Interaction - Service Portal - ServiceNow
https://auburn.service-now.com/it?id=kb_article_view&sysparm_article=KB0012315
9
Creating a task for an interaction is not created a related record in ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1120292
10
Configure ServiceNow Workflows for Agent - HELP CENTER
http://help.nice-incontact.com/content/agent/agentapplicationadministration/cxoneagent/crmintegration/workflowsnippetinformation/configuresnowworkflowsforcxa.htm?TocPath=Agent%20Application%20Administration%7CAgent%20Application%20Administration%7CAgent%20%7CIntegrate%C2%A0Your%20CRM%7CIntegrate%20ServiceNow%7C_____3
11
Setting up the Zoom Contact Center ServiceNow Integration
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058179
12
[Agent Workspace] Interaction records are getting created with Sys ID
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0962381
13
Configuring Vonage Contact Center for ServiceNow
https://docs-vcc.atlassian.net/wiki/spaces/DP/pages/3850862593/Configuring%2BVonage%2BContact%2BCenter%2Bfor%2BServiceNow
14
Setting the default value of the "Assigned to" in the interaction table ...
https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0819141
15
A Brief Overview of Interaction within ServiceNow's Agent Workspace
https://www.youtube.com/watch?v=TBUhZzzbGOw
16
Virtual Agent interaction records - ServiceNow
https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/virtual-agent/concept/va-interactions.html
17
Why are interaction records having "assigned to" field as virtual agent?
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0863748
18
Inbound Email Action did not create or update interaction using current
https://www.informativetechnicalcontent.com/2024/07/inbound-email-did-not-create-or-update-using-current.html
19
Unable to update interaction after the end user closes the conversation
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829188
21
[PDF] Servicenow Admin | The Wesleyan Argus
https://www.wesleyanargus.com/browse/u106SJ/2341927/servicenowadmin.pdf
26
Interaction records in HR VA conversations scope are not closed ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1639045
28
Beyond walled gardens: How Snowflake navigates new competitive ...
https://siliconangle.com/2025/06/07/beyond-walled-gardens-snowflake-navigates-new-competitive-dynamics/
29
Announcing new Microsoft Dataverse capabilities for multi-agent ...
https://www.microsoft.com/en-us/microsoft-copilot/blog/copilot-studio/announcing-new-microsoft-dataverse-capabilities-for-multi-agent-operations/
30
Software Suites, AI Reshaping Customer Experience, ISG Says
https://quantisnow.com/insight/software-suites-ai-reshaping-customer-experience-isg-says-6075778
34
In Agent Workspace, agents are unable to update interaction after ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827248
35
Snowflake and Databricks cross the Rubicon into a new competitive ...
https://siliconangle.com/2025/05/31/snowflake-databricks-cross-rubicon-new-competitive-domain/
36
How to update the short_description of a chat interaction with the ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827330
37
Chat transcript is not copying to Interaction record immediately after ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1064707
38
Virtual Agent interaction records - ServiceNow
https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/virtual-agent/concept/va-interactions.html
39
Connect Action to create an interaction does not send a card ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0868524
40
Requests created from Walk-up Interaction Records is not getting ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0755116
41
User Language condition is not being respected when routing non ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1206353
42
Chats are not routing to agents in advanced work assignment
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0787998
43
Interaction is associated to HR case and vice versa, when viewing ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1585352
45
CSM Interaction Record Usage - ServiceNow Developers
https://developer.servicenow.com/dev.do%23!/reference/next-experience/yokohama/now-components/csm%20interaction%20record/usage
46
"Parent Interaction" field on the Request (REQ) is not populated ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0958236
47
Interaction Close tab is not closing the correct tab - Known Error
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1191913
48
CSM Interaction record page - ServiceNow
https://www.servicenow.com/docs/bundle/xanadu-customer-service-management/page/product/customer-service-management/concept/csm-interaction-record-page.html
49
Recommended Actions in the chat interaction record - ServiceNow
https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-service-management/concept/ra-csm-chat-interaction-record.html
50
Create new interaction - ServiceNow
https://www.servicenow.com/docs/bundle/washingtondc-source-to-pay-operations/page/product/accounts-payable-operations/task/create-new-interaction-record-in-apo.html
51
Interacting with ServiceNow Data
https://developer.servicenow.com/dev.do%23!/learn/courses/xanadu/app_store_learnv2_virtualagent_xanadu_virtual_agent/app_store_learnv2_virtualagent_xanadu_developing_virtual_agent_topics/app_store_learnv2_virtualagent_xanadu_interacting_with_servicenow_data
52
Upon receiving a call through Amazon connect, the interactions are ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1435943
53
Create a problem from an interaction - ServiceNow
https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/administer/workspace/task/create-problem-from-interaction.html
54
Unable to see "Configure Page" on Interaction records in ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1002781
55
Create an interaction record in ITSM Agent Workspace - ServiceNow
https://www.servicenow.com/docs/bundle/washingtondc-it-service-management/page/product/itsm-workspace/task/create-interaction-record.html
56
Agent is not getting the notification that a new interaction is available ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0756807
57
Attachments shared by end user in virtual agent conversations are ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1585616
58
Agent Chat Interaction related records - ServiceNow
https://www.servicenow.com/docs/bundle/vancouver-servicenow-platform/page/administer/conversational-interfaces/reference/agent-chat-interaction-related-records.html
59
User presence is not displayed in workspace or displays after form ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1539842
60
Exercise: Transfer to an Agent - ServiceNow Developers
https://developer.servicenow.com/dev.do%23!/learn/courses/xanadu/app_store_learnv2_virtualagent_xanadu_virtual_agent/app_store_learnv2_virtualagent_xanadu_developing_virtual_agent_topics/app_store_learnv2_virtualagent_xanadu_exercise_transfer_to_an_agent
61
Inbox Usage - Now Component Library | ServiceNow Developers
https://developer.servicenow.com/dev.do%23!/reference/next-experience/rome/now-components/inbox/usage
62
Zoom Contact Center - ServiceNow Store
https://store.servicenow.com/store/app/4e5a2b261b246a50a85b16db234bcbcd
63
Interactions are auto-linking to task/case records when they are ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1430054
64
Special Handling Notes do not work for Interactions in CSM ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1270466
65
Incidents created from Interactions are not showing in Related Tasks ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852997
66
How to troubleshoot Slow Transactions or Page Load Issues in Next ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1640661
67
Walk Up Experience - Interaction Management
https://developer.servicenow.com/blog.do?p=/post/interactions/
68
Transferring chat to another available agent is possible with Agent ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0980218
69
Virtual agent is creating an Empty interaction - ServiceNow support
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1699130
70
Can't add Agent Assist to Interaction in Agent Workspace
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0963150
71
Agent Chat for Agent Workspace not working when the schedule is ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750498
72
Create a new interaction - ServiceNow
https://www.servicenow.com/docs/bundle/yokohama-source-to-pay-operations/page/product/accounts-payable-operations/task/create-new-interaction-record-in-apo.html
73
Knowledge Browse - Now Support Portal
https://support.servicenow.com/kb?id=kb_browse&kb_knowledge_base=a5f38d0b2be931002f42729fe8da1594&category=314d7fc12bcbb10045f1311fe8da1505
74
"Chat Transcript" in Agent chat - Support and Troubleshooting
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783443
75
List of Checks for Instance Troubleshooter - ServiceNow support
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0966883
76
Creating Inbound Email Flows - ServiceNow Developers
https://developer.servicenow.com/dev.do%23!/learn/courses/xanadu/app_store_learnv2_flowdesigner_xanadu_flow_designer/app_store_learnv2_flowdesigner_xanadu_notifications_in_flow_designer/app_store_learnv2_flowdesigner_xanadu_creating_inbound_email_flows
77
How to troubleshoot UI Actions either or not showing or not working
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547282
78
Interaction records created for Live Agent by default the Interaction ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0862941
79
Record Usage - Now Component Library | ServiceNow Developers
https://developer.servicenow.com/dev.do%23!/reference/next-experience/vancouver/now-components/record/usage
80
Creating and Updating Records | ServiceNow Developer
https://developer.servicenow.com/dev.do%23!/learn/courses/xanadu/app_store_learnv2_virtualagent_xanadu_virtual_agent/app_store_learnv2_virtualagent_xanadu_developing_virtual_agent_topics/app_store_learnv2_virtualagent_xanadu_creating_and_updating_records
81
Skills not assigned to work items created by walk-up experience
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0813750
82
Agent chat GraphQL calls shouldn't be made ... - ServiceNow support
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999248
83
Why timedout Chats are not getting closed automatically
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0853594
84
Attachments are not copied over to Incident from Interaction
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0958489
85
Agent Workspace Inbox will not show available Walk-Up interactions ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961453
86
Workspace App Shell Usage - ServiceNow Developers
https://developer.servicenow.com/dev.do%23!/reference/next-experience/utah/now-components/workspace%20app%20shell/usage
87
REST API - ServiceNow Developers
https://developer.servicenow.com/dev.do%23!/reference/api/yokohama/rest/
88
Determining why a field is Read Only (grayed out and not editable)
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783470
89
Creating Interactions with UI Actions - ServiceNow Developers
https://developer.servicenow.com/blog.do?p=/post/training-ui-action-101/
90
Transferring a Conversation to a Live Agent - ServiceNow Developers
https://developer.servicenow.com/dev.do%23!/learn/courses/xanadu/app_store_learnv2_virtualagent_xanadu_virtual_agent/app_store_learnv2_virtualagent_xanadu_developing_virtual_agent_topics/app_store_learnv2_virtualagent_xanadu_transferring_a_conversation_to_a_live_agent
91
Our HR Interaction records aren't being scoped correctly
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867709
92
Inbound Action triggered by new email fails to create record for script ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746934
93
Contact type shows wrong for Incident created from agent workspace
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0959526
94
GlideRecord - ServiceNow Developers
https://developer.servicenow.com/dev.do%23!/learn/learning-plans/xanadu/new_to_servicenow/app_store_learnv2_scripting_xanadu_gliderecord
95
How to troubleshoot AWA (Agent Chat) assignment issues
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0952786
96
How to configure and display 'Sent/Received Email' in the activity ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719147
97
How virtual agent record is created and where the information ...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953652
98
Virtual Agent - Using Input Variables - ServiceNow Developers
https://developer.servicenow.com/dev.do%23!/learn/courses/xanadu/app_store_learnv2_virtualagent_xanadu_virtual_agent/app_store_learnv2_virtualagent_xanadu_developing_virtual_agent_topics/app_store_learnv2_virtualagent_xanadu_using_input_variables
99
Display value block UIB Setup - ServiceNow Developers
https://developer.servicenow.com/dev.do%23!/reference/next-experience/tokyo/shared-components/now-display-value-block/uib-setup